Some of the student appeal, complaint and conduct procedures cover both groups of students (i.e. Student Complaints Regulations and the Student Conduct Regulations). Other procedures will be different depending on which type of student you are (i.e. Appeals, Fitness to Practise and Academic Misconduct). The table below indicates which procedures apply to you.
In 2017-2018 student casework will be managed in the following ways:
In summary, the Student Complaints Regulations, the Regulations and Procedures Governing Student Conduct and the Fitness to Study Regulations and procedures will apply to all students. All other casework will be handled separately.
What is student casework?
Student casework is the term that the University uses to group the following sets of regulations.
Academic Appeals – This procedure should be used to appeal the decision of an Assessment Board. Students can only submit an appeal once they have formally received their results. Students may use this procedure to appeal a decision of an Assessment Board. Students must submit a Stage 1 Appeal initially. Once the Stage 1 Appeal process has been completed students may, where permitted by the regulations, progress to Stage 2 of the Appeals procedure. Within this section you will find further information, the regulations and all the relevant forms you will need to complete should you wish to submit an appeal.
Academic Misconduct – These regulations relate to the moral code or ethical policy of academia. It is important to practise academic integrity whilst you are studying at the University of South Wales. Cases when academic integrity principles and practices are not followed will be investigated and a range of penalties may be applied if you are found to have acted outside the principles set out in the regulations. Within this link you will find further information, the regulations and a link to the Student Development and Study Skills Service should you require further information about academic integrity.
Extenuating Circumstances – If you experience circumstances that may affect your ability to perform in assessments you may be able to apply for extenuating circumstances. The key principle of these regulations is to provide equality for all students in relation to the assessments they are required to undertake during their course. The University aims to ensure that a student who has proven extenuating circumstances is not unfairly disadvantaged as a result; at the same time, students with extenuating circumstances will not be disproportionately advantaged over other students.
Fitness to Practise – This procedure only applies to students who are studying on courses governed by specific professional standards such as nursing, midwifery, chiropractic, social work or certain psychology courses. The University has a responsibility to ensure that these students are fit to qualify in their respective professions, regardless of performing well in assessments and not committing any offence. Within this link you will find further information about the procedure and the regulations.
Fitness to Study – The University recognises the need to respond appropriately to situations where visible signs of illness, mental health difficulties, psychological, personality or emotional state may have a profoundly disruptive impact on the functioning of individual students and on the wellbeing of others around them. This may also include signs of radicalisation. The Fitness to Study regulations outline the procedures and support available to both staff and students when a student becomes unwell and/or presents a risk to self and/or others.
Student Conduct – Students at the University are expected to observe University rules and regulations, to respect persons and property and to show courtesy and consideration at all times. The University hopes that the need for disciplinary action will be rare. Within this section you will find further information and the regulations and procedures.
Student Complaints – The University recognises that there may be occasions where students feel they have cause for complaint about a service they have received. When a complaint is received the University seeks to resolve it as quickly and fairly as possible, whether the complaint is about services provided by the University, treatment by any staff member, student or visitor, or any other issue. Within this link you will find further information, the regulations and procedures and all the relevant forms you will need to complete should you wish to make a complaint.
The University of South Wales undertakes a review of the complaints and appeals it receives from its students each year. Here is a summary of some of the changes made following this review.