I have received my results and they aren’t what I was expecting, what do I do?
If you believe that there has been an administrative error in your results you should contact your module leader to discuss your concerns. For all other concerns you should speak to the advice zone.
Each campus advice zone also runs results surgeries to offer students the opportunity to discuss their end of year outcomes on results days.
I have spoken to the Advice Zone/ the relevant academic member of staff and it hasn’t been possible to resolve my issues. I believe that I have a valid appeal, how should I submit one?
If you have tried to resolve your issues by talking to your lecturer or Advice Zone you should submit an appeal form and supporting evidence to the Student Casework Unit within 10 working days of your results being published. You can find the form on the Student Casework Unit’s web page
Appeals can be submitted on the following ground:
Material procedural defect or irregularity which is relevant to the outcome of the academic decision.
Students must demonstrate one or more of the following:
What evidence do I need to provide?
If you are appealing on the grounds of incorrect advice relating to an assessment you should provide copies of documentation and correspondence which identifies the inaccurate advice i.e. emails from your lecturer.
If you need advice on what evidence to include you should contact your Advice Zone or the Students’ Union.
I had personal circumstances which I feel affected by performance, can I appeal?
No, you cannot appeal based on personal circumstances. You should speak to your Advice Zone about submitted a late extenuating circumstances claim.
If I submit a complaint and an appeal at the same time how will the University manage this?
If the complaint and appeal are unrelated they will be dealt with under the separate relevant regulations.
Where part, or all, of the complaint and appeal are related the University will consider all the information presented. Please note that it might take the University longer than the deadlines set out in the regulations to deal with the issues raised. The University will ensure that you are notified throughout any investigations of the status of the issues you have raised.
I worked really hard on my assignment but I didn’t get the mark I think I deserved. Can I appeal?
Appeals cannot be submitted based on the disagreement with the academic or professional judgement of the assessment board.
'Academic and professional judgement’ means the mark awarded by the person assessing your work and includes assessing a specific piece of work, and/or reaching a decision on your progression, or on the final level of the award, based on the marks, grades and other information relating to your performance.
The University has a robust system in place to assess students’ work, which includes internal moderation. This means that more than one person makes a decision about the mark that you have received and checks that the marking criteria has been applied correctly. An external examiner is also involved in the moderation process.
If you are unhappy with the mark you have been awarded you should speak to your lecturer to get further feedback. The feedback should help you understand how the mark was arrived at.
Can we submit a group appeal? How do we do this?
Yes, you can submit a group appeal. You will need to nominate a spokesperson from your group. They should complete the Group Stage 1 Appeal Form and gather all the relevant evidence. All members of the group need to sign this form to confirm that they are happy that the appeal reflects the issues they want raised. The nominated spokesperson should submit the Group Stage 1 Appeal form and all relevant evidence to support the appeal to the Student Casework Unit within 10 working days of your results being published.
Do you accept appeals from third parties?
Whilst the University expects students to submit appeals themselves it is appreciated that there may be valid reasons where an appeal may need to be made by a third party. If this is the case the reason for the third party submitting the appeal should be provided, along with any evidence and written authorisation that the student has agreed for the third party to act on their behalf.
I am a student at a partner institution; can I use the University’s appeals regulations?
Yes, the appeals regulations apply to all students enrolled at the University on taught courses whether they are taught on campus or through an arrangement at a partner institution.
The information I am providing is confidential, who will it be seen by?
The information will only be provided to the appropriate members of staff in line with the declaration on the bottom of the appeal form. The University won’t disclose any information to third parties regarding investigations and outcomes from student appeal cases unless legal exceptions under the Data Protection Act 2018 apply or you have given the University written authority to do so.
If you have any concerns regarding disclosure of information detailed within your appeal you should contact the Student Casework Unit.
I have been discontinued from my course and am appealing. Can I continue with my studies whilst my appeal is being considered?
No, as you have been discontinued you will not be able to continue with your studies whilst your appeal is being considered. There are exceptions to this for specific courses, if you are in doubt you should contact the Advice Zone.
If your appeal is successful and the decision to discontinue you is withdrawn you will be able to restart your studies at the next available opportunity.
I have been given a repeat year and am appealing, can I take resits whilst my appeal is being considered?
No, you cannot take resits.
If your appeal is successful you will be given the opportunity to re-take the assessments at the next available opportunity.
I have been given resits; do I need to complete them whilst my appeal is ongoing?
Yes, you should continue to prepare to complete your resits whilst your appeal is ongoing.
If your appeal is successful, your resit work will be marked using the full range of marks (0-100). If your appeal is declined, the maximum mark you will be able to achieve is the base pass mark, which is normally 40.
What happens after I submit my appeal?
Once you have submitted your appeal the Student Casework Unit will review the information you have provided to check that you have submitted your appeal on the correct form and provided relevant evidence. Your appeal will then be sent to the appropriate person for consideration.
Exceptionally, you may be invited to a meeting to clarify details of the appeal. If additional information is required in order to reach a decision on the outcome of an appeal you will be given 5 working days in which to provide the additional information or to advise the timeframe in which the information will be submitted.
Who will be considering my appeal?
Your appeal will be considered by a senior member of the faculty at associate head of school level or above.
How long will it take to consider my appeal?
You should receive an outcome to your appeal within 3 weeks of submitting your appeal.
If there are any delays in considering your appeal the Student Casework Unit will let you know and provide you with a date by which you can expect an update.
What outcomes are possible?
There are many potential outcomes to an appeal depending on individual circumstances. Any amendments to your original results will be clearly detailed in a letter advising you of the outcome of the appeal. The letter will also signpost you to the correct department you should contact to request further clarification e.g. Advice Zone/ Student Administration.
Appeals cannot raise or amend marks for assessments, modules or degree classifications, unless there has been an administrative error.
What happens if I am unhappy with the outcome of my appeal?
You can request a review of the outcome from your stage 1 appeal if you are unhappy, providing you meet the grounds set out in the regulations
a) The student has evidence that the procedures at stage 1 were not conducted in line with the regulations and this has materially disadvantaged them.
b) The student has new and relevant evidence which for good reason was not available at the time their stage 1 appeal was submitted. (NB Sensitive personal, family or cultural reasons may not be accepted as good reason).
This information should not have been accessible or known to the student when the stage 1 appeal was submitted. Information which was available and not provided with the stage 1 appeal will not be considered valid grounds for a request for review.
c) The student has evidence that the outcome at stage 1 was not reasonable in the circumstances.
Once you have submitted your request for review it will be considered by the Academic Registrar (or nominee) and a decision will be made if you meet the grounds.
What happens if I am unhappy with the outcome but I don’t think I meet the grounds for request for review?
You may request a Completion of Procedures letter, which will enable to you make a complaint to the Officer of the Independent Adjudicator if you are eligible under its Rules.
What happens if I meet the grounds to submit a request for review?
If you meet one or more of the grounds to request for review of the decision from your stage 1 appeal and your case is straightforward, your case will be referred back to the relevant award and progression board for consideration. If your case is more complex it will be referred to a Review Panel. A chair of the Review Panel will be appointed along with another panel member from a different faculty to your own and the President of the Students’ Union (or their nominee).
If your case is referred to the Review Panel the meeting will be held in private, however, you can request attendance at the meeting. The Review Panel can also, in exceptional circumstances, invite you to attend the meeting.
A decision will then be taken and either your request for review will be referred back to the chair of the relevant award and progression board for reconsideration or, if it is unsuccessful, your case will be closed.
What happens if I submit a request for review and the Academic Registrar (or nominee) decides I do not meet the grounds?
If you submit a request for review and do not meet the grounds for review the Student Casework Unit will automatically issue you with a Completion of Procedures letter. This will enable to you make a complaint to the Office of the Independent Adjudicator.