The Environmental Information Regulations allows the public to request environmental information from public authorities.
The information covered can be divided into the following six main areas:
Requests for information, whether received verbally or in written form, must be considered in accordance with the Regulations and a response must be made within within 20 working days of receipt.
There are limited grounds to withhold information from disclosure. Certain information can be withheld if an exception applies and it is considered that it serves the interests of the public better to withhold the information.
Any requests for Environmental Information should be made to:
University of South Wales,
Or by e-mail to: firstname.lastname@example.org
The University aims to provide a high standard of service to everyone with whom it deals. Sometimes however, for any number of reasons, this does not happen and the University falls short of its stated aims. In the event of this happening the University would like to hear from you so that steps can be taken to rectify the situation.
If you are dissatisfied with the way your request has been handled, you can ask the University to review decisions relating to an information request made under the Environmental Information Regulations . These rights can be exercised via two review processes. Firstly, by using the complaints procedure detailed below; secondly by applying direct to the Information Commissioner’s Office.
Note: Before an appeal is made to the Information Commissioner the University’s internal complaints procedure should be completed.
If you wish to make a complaint please write to the University at the address below:
Mr. William Callaway,
University of South Wales
If your problem cannot be resolved immediately the responsible officer will let you know how long it might take. The University aims to respond to your complaint and provide a full response within 20 working days. If your complaint is complicated it may take longer to investigate. If this proves to be the case you will be given an explanation as to why and when you can expect a response.
If you are not satisfied with our response to a complaint you may ask the Information Commissioner to investigate the matter at his own discretion:
phone: 01625 545700
fax: 01625 545510