How we deal with requests

Upon receiving a request the University will, in the first instance, send an acknowledgement to advise the requestor that the request has been received.

Requests are logged and then sent out to the appropriate faculty or department. It may be necessary to contact the individual making the request if further clarification is required.

The faculty or department will be given a set deadline within which to provide a response. The Information Compliance Officer will liaise with the appropriate members of staff to discuss any issues around the disclosure of the information.

If it is considered that the information is exempt then a response will be drafted that explains why the exemption is applicable and if necessary why it would be in the public interest to withhold from disclosing the information.

The individual making the request will receive a response within the statutory 20 working days. The response will make reference to the complaints process that is open to the requestor if they are not satisfied with the way in which their request has been handled.